Privacy policy

Last updated: 2 October 2026

Thread House ("we", "us") runs this online store. This policy explains what personal information we collect when you visit the store or buy from us, how we use it, and the choices you have. The store runs on Shopify.

What we collect

Order and contact details: your name, email address, phone number, delivery and billing addresses, what you order and how you pay.
Account details: if you open an account, your sign-in details and saved addresses.
Device and usage data: your browser, device, IP address and how you use the store, collected through cookies and similar technologies.
Messages: what you send us when you contact customer service.

How we use it

To process, deliver and support your orders, including returns and exchanges.
To contact you about an order, for example to confirm it or arrange delivery.
To keep the store secure and prevent fraud.
To improve the store and, if you agreed, to send you offers. You can unsubscribe at any time.

Who we share it with

We share only what is needed with the providers who help us run the store: our e-commerce platform (Shopify), payment providers, delivery companies and customer-service tools. We do not sell your personal information. We disclose information when the law requires it.

How long we keep it

We keep order records for as long as tax and accounting law requires, and other personal information only as long as we need it for the purposes above.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to its use for marketing. Send your request through our Contact page, or see Delete your account.